cljili FAQ

Creating a cljili account is quick and straightforward. Head to cljili.net and click the Register button. Fill in your full name, mobile number, email address, and preferred password. You will receive a one-time PIN (OTP) on your registered mobile number to verify your identity. Once verified, complete the KYC (Know Your Customer) process by uploading a valid government-issued ID — a Philippine passport, driver's license, or SSS/UMID card all work. You must be 21 years old or above to register on cljili.

You must be at least 21 years old to register and play on cljili. This is in line with Philippine gaming regulations set by PAGCOR. We verify age during the KYC process and any account found to belong to a player under 21 will be immediately closed and any balance refunded. If you share a device with younger family members, please keep your cljili login credentials private at all times.

On the cljili Login page, click Forgot Password below the login form. Enter your registered email address or mobile number and we will send you a password reset link or OTP. Follow the instructions to set a new password. For security, your new password must be at least 8 characters and include a mix of letters and numbers. If you still cannot access your account, contact our support team at [email protected].

No. cljili strictly allows only one account per person. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being permanently suspended and any winnings forfeited. If you accidentally created a duplicate account, contact our support team immediately so we can resolve the issue without penalty.

Log in to your cljili account and go to Account Settings > Personal Details. You can update your email address, mobile number, and contact preferences. Note that your full legal name and date of birth cannot be changed after KYC verification — these are locked to your verified identity. If there is a genuine error in your name or birthdate, contact our support team with supporting documents.

You can request account closure at any time by contacting our support team at [email protected]. Before closing, make sure to withdraw any remaining balance. If you are closing your account due to a gambling concern, we strongly recommend using our self-exclusion tool instead — it provides stronger protections and prevents re-registration during the exclusion period.

cljili accepts the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit card (Visa/Mastercard debit)

All transactions are processed in Philippine Peso (₱). We do not accept cryptocurrency or credit card deposits in compliance with Philippine payment regulations.

The minimum deposit on cljili is ₱100 for GCash and PayMaya. For bank transfers, the minimum is ₱500 due to processing fees charged by Philippine banks. There is no maximum deposit limit, though large deposits may require additional verification in line with our AML (Anti-Money Laundering) compliance obligations.

GCash and PayMaya deposits are instant — your cljili balance will be updated in real time as soon as the transaction is confirmed. Bank transfers typically take 15 minutes to 2 hours during banking hours. If your deposit has not reflected after 2 hours, take a screenshot of your transaction confirmation and contact our support team with the reference number.

Log in to your cljili account and go to Cashier > Withdraw. Select your preferred withdrawal method — GCash, PayMaya, or bank transfer — enter the amount, and confirm. Withdrawals can only be sent to a payment account registered in your own name, matching your verified KYC details. The minimum withdrawal amount is ₱200.

Processing times depend on your chosen method:

• GCash / PayMaya: 1–3 hours after approval
• Bank transfer: 1–3 business days depending on your bank

Withdrawals are reviewed by our finance team before processing. First-time withdrawals may take slightly longer due to additional verification. If your withdrawal has been pending for more than 24 hours, contact our support team.

cljili does not charge any fees for deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a fee for interbank transfers. We recommend using GCash or PayMaya for the fastest and most cost-effective transactions. Always check with your payment provider for their current fee schedule.

cljili offers a welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before you can withdraw bonus-derived winnings. Always read the full bonus terms before claiming.

A wagering requirement (also called a playthrough requirement) means you must wager a certain multiple of your bonus amount before the bonus funds convert to real withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets using the bonus before you can withdraw. Different games may contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less.

No — bonus funds cannot be withdrawn directly. They must first meet the wagering requirements outlined in the specific promotion's terms. Your real money balance and bonus balance are kept separate in your cljili account. Real money is always used first when you place bets. Once wagering requirements are met, the bonus converts to real cash that you can withdraw freely.

Yes. cljili regularly runs reload bonuses for existing players, as well as weekly cashback offers, free spins on selected slot games, and special promotions tied to major sporting events like PBA playoffs, UFC fight nights, and boxing matches. Our loyalty program rewards consistent players with points that can be exchanged for bonus credits. Check the Promotions section in your account for the latest offers available to your account tier.

There are a few common reasons a bonus may not have been credited:

• You did not opt in to the promotion before making your deposit
• Your deposit did not meet the minimum qualifying amount for the bonus
• The promotion had already expired
• Your account has an existing active bonus that must be completed first

If none of these apply, contact our support team with your deposit reference number and we will investigate within 24 hours.

cljili offers a wide range of games for Filipino players, including:

• Slot games — hundreds of titles from top providers
• Live casino — live dealer baccarat, roulette, blackjack, and more
• Bingo — online bingo rooms with real-time draws
• Sports betting — PBA, NBA, UFC, boxing, rugby, and international leagues
• Table games — virtual poker, sic bo, and dragon tiger

New games are added regularly. Visit the Lobby to browse the full game catalogue.

Yes. cljili is fully optimised for mobile play on both Android and iOS devices. You can access all games directly through your mobile browser — no app download required. The mobile site is designed to load quickly even on standard Philippine mobile data connections. For the best experience, we recommend using a stable Wi-Fi connection when playing live dealer games or streaming-heavy content.

Yes. All slot and table games on cljili use certified Random Number Generator (RNG) technology, which ensures every spin, card draw, and dice roll is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories. Live dealer games are streamed in real time from licensed studios, providing full transparency. cljili operates under PAGCOR oversight, which requires fair gaming standards to be maintained at all times.

If a game freezes or you lose connection mid-round, do not worry — cljili's system records the state of every game round. Simply refresh your browser or reopen the game. The round will resume from where it left off, or the result will have been recorded automatically. If you believe a disconnection caused an incorrect outcome or a missing win, contact our support team with the game name, date, and approximate time of the issue.

Yes. cljili covers PBA (Philippine Basketball Association) games extensively, including pre-match and live in-play betting. We also cover UAAP, NCAA Philippines, and major international leagues. Beyond basketball, you can bet on boxing (including Filipino boxing legends' bouts), MMA/UFC, rugby, football, and more. Sports betting markets are updated in real time and odds are competitive across all major events.

Yes. cljili operates under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for licensing and regulating online gaming in the Philippines. PAGCOR oversight means cljili is required to maintain fair gaming standards, protect player funds, and comply with anti-money laundering regulations. Playing on a PAGCOR-regulated platform like cljili gives you the assurance that your funds and personal data are protected.

cljili uses 256-bit SSL encryption on all data transmissions between your device and our servers — the same standard used by major Philippine banks. Your financial details are never stored on our servers in plain text. We also employ two-factor authentication (2FA), which you can enable in your account security settings for an extra layer of protection. For full details, read our Privacy Policy.

KYC (Know Your Customer) verification is a legal requirement under Philippine anti-money laundering laws and PAGCOR regulations. It protects you by ensuring no one else can access your account or withdraw your funds. KYC also confirms you meet the 21+ age requirement. You will need to submit a valid government-issued ID (passport, driver's license, or SSS/UMID card) and a selfie. Verification is typically completed within 24 hours.

If you suspect your account has been accessed without your permission, act immediately:

• Change your password right away via Account Settings
• Enable two-factor authentication (2FA) if not already active
• Contact our support team at [email protected] to flag the issue
• Request a temporary account freeze while we investigate

Our security team will review your account activity log and take appropriate action. Never share your password or OTP with anyone — cljili staff will never ask for your password.

cljili provides a full suite of responsible gaming tools available directly from your account settings:

• Deposit limits — set daily, weekly, or monthly caps
• Loss limits — restrict how much you can lose in a period
• Session time reminders — get notified after a set play duration
• Cooling-off periods — temporarily suspend your account for 24 hours to 30 days
• Self-exclusion — permanently or indefinitely close your account
• Reality checks — periodic pop-ups showing your session stats

All tools are free and take effect immediately. Learn more on our Responsible Gaming page.

To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion. Choose your exclusion period — 6 months, 1 year, or permanent. Once confirmed, your account will be immediately suspended, your remaining balance refunded, and you will be removed from all marketing communications. You will not be able to register a new cljili account during the exclusion period. If you need help activating self-exclusion, contact our support team at [email protected].

Yes. Deposit limits are one of the most effective tools for managing your gaming budget. Go to Account Settings > Responsible Gaming > Deposit Limits and set a daily, weekly, or monthly cap in Philippine Peso. Once your limit is reached, you will not be able to make further deposits until the period resets. Limits take effect immediately and can be lowered at any time. Increasing a limit requires a 24-hour cooling-off period before it takes effect.

Several organisations in the Philippines offer free, confidential support for problem gambling:

• PAGCOR — responsible gaming oversight and player protection resources
• NCMH Crisis Hotline — National Center for Mental Health, available 24/7 at 1553
• DOH Mental Health — Department of Health wellness support
• Gamblers Anonymous Philippines — peer support group for those affected by problem gambling

You do not need to be in crisis to reach out — early support makes a real difference. Visit our Responsible Gaming page for more resources.